FAQAbout Jewelry
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[Silver]:
Wipe down pieces with polishing cloth intermittently.
Though not common, if your silver piece of jewelry becomes visibly tarnished, wash with warm water and mild soap. Make sure to dry completely before storing.
Store in provided pouch or jewelry box as leaving your pieces uncovered can cause tarnishing.
[Gold Plated vs. Gold Vermeil]:
14 carat gold plating is a thin layer of gold plating done over brass or bronze pieces, giving it a yellow gold hue.
Avoid spraying perfume or applying lotions or oils directly over these pieces. Keep covered when not in use.
Gold Vermeil is a thicker* layer of gold plating done over sterling silver, creating a stronger bond to the metal. These pieces, where the gold hue lasts longer, still need to be protected and cannot get wet.
[Brass/Bronze]:
Never get these pieces wet!
Store in provided packaging when not in use as constant air exposure causes rapid tarnishing.
Brass and bronze are prone to visible tarnishing. IT IS INEVITABLE.
Apply lotions, oils, perfumes and let dry prior to putting on brass or bronze pieces.
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Let’s talk, hi@shopimpstrsyndrm.com
Shipping & Returns
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Each item is hand prepped, produced, and polished. Orders can take up to 2 weeks before shipping given the nature of production. A notification email will be sent once the package is on its way.
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Free domestic shipping for orders totaling $200 or more.
International shipping is not offered at this time but we are working on shipping to Canada!
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We want you to love every piece you buy from us so if there is something wrong with what you’ve ordered, please email us: hi@shopimpstrsyndrm.com
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Returns for full refunds are allowed up to 14 days within receiving the item if:
There is an item defect in craftsmanship.
Please note, broken ear posts, tarnished items, and custom products are not eligible for returns.
Still not satisfied? Email hi@shopimpstrsyndrm.com